I passed the IIUC yesterday, so now I’m a CCNA Voice.  It’s kind of belittling to get a CCNA-level certification at this point in my career, but I didn’t want to be completely left behind, so I figured I should move into some voice stuff before I’m left in the dust.

The exam was probably the best Cisco exam I’ve ever taken.  Of all the exams I’ve taken in the last few years, this is the only one that didn’t have questions with huge misspellings or grammatical errors.  I was really taken aback at that since a good portion of the questions from some of my recent CCNP exams were plain unreadable.  I think I remember leaving a comment on one IIUC question about the word “an” being left out of a description, but that was no big deal.  I’m not that obesessive-compulsive.

I tried something like this earlier this year with STP.  It got rave reviews (from my mother), so I figured I try it again.  

Below is a list of requirements for configuring a router as a call processor.  In a lab or in your head, configure the router to support the features as listed.  This isn’t a contest or anything like that.  If you get it right, a virtual thumbs up is all I can afford to give you.  There are some licensing issues for running this stuff in GNS3/dynamips, so I can’t help you out on that.  I’ll just hint that GNS3 and dynamips will bind to real networks and that copies of a compatible IP softphone are available.

More of my IIUC study notes.  As always, feel free to correct.  I really need to have a real post, don’t I?

show voice port summary

• Shows the voice ports available for use

R1#show voice port summary
                                          IN       OUT
PORT           CH   SIG-TYPE   ADMIN OPER STATUS   STATUS   EC
============== == ============ ===== ==== ======== ======== ==
50/0/1         1      efxs     up    up   on-hook  idle     y
50/0/1         2      efxs     up    up   on-hook  idle     y
50/0/2         1      efxs     up    up   on-hook  idle     y
50/0/2         2      efxs     up    up   on-hook  idle     y
50/0/3         1      efxs     up    up   on-hook  idle     y
50/0/4         1      efxs     up    up   on-hook  idle     y
50/0/5         1      efxs     up    up   on-hook  idle     y

• An ephone-dn shows up as efxs, so all these are ephone-dns.
• Channels are numbered 0-23; timeslots are numbered 1-24

FXS Ports

Here are some more notes from my IIUC studies.  As always, corrections requested.

Paging

• Broadcasts messages to a group for a one-way communication
• Paging groups are used to limit which phones get the broadcast
• Paging can be unicast or multicast
  • Unicast groups limited to 10 members
  • Multicast requires mcast support on the network
• Paging configurations can be unicast, multicast, or multiple-group

!  Unicast Paging
!  When 1044 is dialed, ephone 1 is paged
R1(config)#ephone-dn 44
R1(config-ephone-dn)#number 1044
R1(config-ephone-dn)#paging
R1(config-ephone-dn)#exit
R1(config)#ephone 1
R1(config-ephone)#paging-dn 44

Here are some more notes from my IIUC studies.  As always, corrections requested.

Local Directory

• Allows users to look up names
• Allows names to show up when dialing or receiving a call
• Most phones have a directory button; some have a menu options for the directory

R1(config)#ephone-dn 1
R1(config-ephone-dn)#name Roger Smith

• Directory entries can be added manually

R1(config-telephony)#directory entry 1 1700 Corporate Fax
R1(config-telephony)#directory entry 2 1701 HR Fax

• By default, sorting is done alphabetically by first name.
• Sorting can be changed

R1(config-telephony)#directory last-name-first

More study notes.  Correct if wrong, though I hope I get some of it right since I already since I’m an R&S guy.  :$

**Switchport Configuration
**

• switchport mode access:  This config makes the port an access port that carries the primary and voice VLAN traffic
• switchport mode trunk:  This config akes the port a trunk unconditionally, but it will still send DTP messages
• switchport nonegotiate:  This config keeps the port from sending DTP messages.
• switchport mode dynamic auto:  If the port receives DTP messages, it will become a trunk.  If not, it will be an access port.
• switchport mode dynamic desirable:  The port actively sends DTP messages trying to become a trunk.  This is the default configuration on a Cisco switch.

Cisco IP Phone Boot Process

These are some of my notes on my IIUC studies.  Since I am a novice as voice stuff, please let me know what I get wrong.

An ephone is a representation of a phone.  It’s basically a structure of features that a phone will have. 

Configuration in CME:

R1(config)#ephone 34  <– This is just a tag and has nothing to do with an extension or phone
R1(config-ephone)#mac-address 1111.2222.3333    <– Assigns this ephone to the phone with that MAC address

Feel free to correct anything that is wrong or incomplete.

• Power over Ethernet (PoE)

  • Can provide power to a Cisco phone, access point, security camera, etc., through the network cabling, eliminating the need to plug the phone into the wall for power.
  • Generic term for providing power on the Ethernet cable
  • Provides centralized power that can be put on a UPS
  • Allows devices to be located away from power outlets
  • Removes cabling clutter at the user’s desk
  • Can be provided through PoE-enabled switches, power panels or inline couplers (power injectors)
  • Oversubscription is common
    • If every device on a switch asks for full power, the switch may not be able to handle the load.
  • Of course, devices can be powered with a power brick at the desk

• 802.3af

Feel free to correct.  No need to sugar-coat it; I’m pretty new at this stuff.  :)

• Advantages of VoIP

  • Reduces costs of communications:  Eliminates/reduces long distance and international call tolls
  • Reduces costs of cabling:  No need for second network of phone lines
  • Integrates all voice into one large network:  All your remote offices can be implemented/maintained/controlled centrally
  • Provides mobility:  Moves, adds, and changes (MACs) are (nearly) eliminated since your phone is just a network node
  • Allows use of IP Softphones
  • Unifies emails, voice mails, and faxes:  All these can be treated as a single box for user messages
  • Increases productivity:  Ringing multiple devices at the same time eliminates phone tag.   <— pushing it, eh?
  • Enhances communications:  Applications can be launched/updated from a voice call through application servers
  • Provides open, compatible standards:  You can connect different vendor devices into the same VoIP network.   <— I’ve never seen that happen

• Cisco VoIP Structure

These are the notes I’ve taken as I read through the study materials.  Feel free to correct anything you see.

• Analog phone signaling

  • Misc
    • Ground = positive = tip
    • Battery = negative = ring
    • Signaling uses specific frequencies for specific events
  • Loop start signaling
    • When a circuit in the phone is completed (i.e., you take it off-hook), the CO detects it and provides services.
    • Susceptible to glare, where the phone requests dialtone at the same time that the CO sends a call.
      • Can connect two different calls if in a business with multiple lines
  • Ground start signaling
    • The circuit is temporarily completed to signal the CO for services
    • Doesn’t connect any call to any phone directly
    • Used in PBXes.
  • Supervisory signaling
    • On-hook:  Circuit is open
    • Off-hook:  Circuit is completed
    • Ringing:  AC current generated by CO to tell the phone to ring
  • Informational signaling
    • Gives information for the caller to use
    • Dial tone
    • Busy
    • Ringback: the ring you hear when you call
    • Confirmation:  the call is being attempted
    • Congestion:  no lines available to make the call
    • Receiver off-hook
    • Reorder:  can’t make the call
    • No such number:  can’t find the endpoint
  • Address signaling
    • Used to send digits
    • Dual-tone multifrequency (DTMF):  uses two electrical signals to indicate a digit; touch tone
    • Pulse:  flashes the circuit to indicate a digit; rotary dial
  • Disadvantages of analog signaling
    • Attenuation
    • Repeaters can’t differentiate between call and noise
    • One cable pair for each call; think about a pair for each call taking place in Manhattan right now

• Digitizing voice

If you follow the blog, you know I’ve had quite an adventure getting my CCNP.  Finally, this past Monday, after what seemed liked years of struggling, I finished up my ROUTE test and got the email telling me I’d made it.  I’ve learned a lot over the course, but, more than the technical details, I learned more about how to prepare for the exams.  It’s too bad I hit the moment of enlightenment after I reached the end of the line.  Well, at least this line; there will be others very soon.

As always, corrections are requested.

Study Questions

• I’ve got IGRP and EIGRP both configured with the same AS number.  What’s special about this configuration?

If both use the same AS number, then they automatically redistribute their routes into each other without using the redistribute command.

• When redistributing one IGP into another, where’s a good place to filter routes?

There’s no one good place, but at the router(s) that’s doing the redistribution is a good start.  There’s no need to send an IGP a bunch of routes it doesn’t need.

I didn’t do so well on IGP redistribution the last time out, so here’s some more stuff to study.  As always, feel free to correct.

Study Questions

• What three things are needed to be able to redistribute one routing protocol into another?

1. One or more links into each routing protocol 2. A proper, working config for each protocol 3. The addition of the redistribute command to one or more of the protocols

I took the ROUTE test today and failed like I usually do.  That makes me 3-4 on these P-level tests if you’re scoring at home.  Don’t worry, though.  I’m not giving up.  :)

In atypical fashion, I must say that the ROUTE test was a good test.  Let me say that again.  The ROUTE test was a good test.  I said good, though…not great.  There were a few problems with it that I’ll get to, but, overall, this is the best test I’ve ever taken for a Cisco cert.  The questions were very well-written and there were no obvious omissions or wrong details.  I failed this test because I simply didn’t put in enough work.

Or neighborships, as they call it in the book.  What a terrible word.

Study Questions

• What settings must match between two routers in order to become EIGRP neighbors?

Both routers must be in the same primary subnet Both routers must be configured to use the same k-values Both routers must in the same AS Both routers must have the same authentication configuration (within reason) The interfaces facing each other must not be passive

I’ve seen and used the command before, but I’ve never really seen any use of the show ip protocols command until tonight while reading up for my ROUTE test.  There’s a lot of good information in the output, and, from the way the book is reading, this is a great candidate for use in a lab question.

To check it out a bit, I set up a small network with four routers connected only to a single Ethernet segment.  I set up one router to run EIGRP, OSPF, and BGP to each one of the other routers just so I could see the output for the different routing protocols.  Here’s what puked out after struggling with GNS for a few minutes.

I did my standard 2ish-hour drive to the closest testing center today to take the SWTCH test (642-813).  Utter failure.  That’s 3 for those scoring at home.

The test was the absolute worst I’ve ever taken.  I know that I complain a lot, but this is totally justified in my eyes.  My 4th grade spelling tests were better than this.  I’ve seen kindergarten plays with better production value.

First of all, it was poorly written.  Whoever wrote those questions has a few pieces of information about English sentence structure missing from their skill set.  A sentence needs a verb, right?  Well, a lot of the sentences were missing those.  It’s kind of important to know what the whole point of the sentence is, or is that too much to ask?  The “drag this over here” exercise questions all started with the same 13-word phrase that left the question so long that it was unreadable.  A couple of commas would have been nice in some.  Others I just had to infer from the answers what they were trying to ask.

I took the ONT again today.  The stench of failure is upon me for a second time, and I’m beginning to think I’m not the god-like person that everyone thinks I am.  I went into the test very confidently.  I did extra time on my weak points from the last attempt and knew it inside and out.  I put hours and hours of lab time in and got other books and online materials involved.  I was absolutely convinced that I would blow this thing away, but, alas, it was not to be.

I failed the ONT test today.  It was an utter lack of subject matter knowledge that did me in from the beginning.  When the first three questions mention things that I’ve never even heard, it’s going to be a long test.  I’ll take blame on it for sure, but the test was a lot darker than I imagined it would be.

I heard from a couple people that the ONT test was the easiest of the 4 CCNP test.  I must say today’s test was a LOT harder than the ISCW test I took back in December.  Most of the questions were fair, but there were a few that were down-right evil or unanswerable.  Without giving too much away, there were some matching questions that had multiple items with multiple answers, rendering the answer to a guess.  I even ran into a CLI question about the WLC, which surely wasn’t mentioned anywhere I studied, and I don’t have a spare sitting around on which to test.  The icing, though, was the number of questions about FRTS; I know I need to understand it, but the magical question dice landed on that topic way too many times in my opinion.

Elements of Cisco Unified Wireless Network

• Client devices - Cisco compatible extensions on WLAN clients
• Mobility platform - allows configuration of LWAPs through WLCs
• Network unification - integration into the rest of the network with WLCs doing RF management, IPS, etc.
• World-class network management - centralized management through WCS
• Unified advanced services - supports advanced technologies and threat detection

WLAN Implementation

Autonomous and LWAP

Category	Autonomous	LWAP
Access Point	Autonomous APs	LWAPs
Control	Individual configurations	Configuration through WLCs
Dependency	Independent operations	Dependent on WLC
Management	CiscoWorks WLSE and WDS	WCS
Redundancy	Through APs	Through WLCs

Wireless LAN Services Engine (WLSE)

• Traditional WLAN weaknesses
  • SSID for security
  • Vulnerable to rogue APs
  • MAC filtering for security
  • WEP
• WEP weaknesses
  • Disribution of static keys is not scalable
  • WEP keys can be cracked easily
  • Vulnerable to dictionary attacks
  • No protection against rogue APs
• Benefits of 802.1x
  • Centralized authentication through Radius via AAA
  • Mutual authentication between client and auth server
  • Can use multiple encryption algorithms (AES, WPA, TKIP, WEP)
  • Automatic dynamic WEP keys
  • Roaming
• Requirements of 802.1x
  • EAP-capable client (supplicant)
  • 802.1x-capable AP (authenticator)
  • EAP-capable auth server

Table 1. Characteristics of the EAP variants

Here are some more notes from my studies.  Of course, no one cares about them but me, but it’s my blog.  I’m sure someone will find it useful.  Please help to correct dumbass mistakes.

• Congestion

  • Speed mismatch - traffic leaves a lower-bandwidth interface than the one it came in on
  • Aggregation problem - lots of links with one egress of equal bandwidth
  • Confluence problem - a bunch of traffic needs to egress out of the same interface

• Queuing

Here’s another set of notes from my ONT studies.  I’m sure someone will find it useful.  Please help to correct dumbass mistakes.

• Classification is done with traffic desriptors

  • Ingress interface
  • CoS value on ISL or 802.1P frames
  • Source/destination IP address
  • IP Precedence or DSCP value
  • MPLS EXP
  • Application type

• Layer 3 QoS

  • Type of Service (ToS) is 8-bit field.
  • First 3 bits of ToS are the IP precedence.
  • First 6 bits of ToS are the DSCP value.
  • Last 2 bits of ToS are explicit congestion notification (ECN).

• Layer 2 QoS

I’ll try to keep it a little shorter this time.

Major issues for converged enterprise networks

• Available bandwidth: competition among applications
  • Fixes
    • Increase bandwidth: More power!
    • Properly queue based on classification and marking: QoS
    • Compress: cRTP, TCP header compression, etc.
• Delay: Lead time to get a packet to the destination
  • Types of delay
    • Processing delay: routing, switch delay
    • Queuing delay: how long a frame stays in an output queue
    • Serialization delay:  how long to put the frame on the wire
    • Propagation delay: the time to cross the physical medium
• Jitter (delay variation): Variation is the delay
  • Different delays mean different arrival times
  • De-jitter buffers save up packets to reduce jitter (like the old CD writers)
  • Fixes
    • More bandwidth
    • Prioritize sensitive data and forward first
    • Remark (reclassify) packets based on sensitivity
    • Enable L2 payload compression: make sure compression delay isn’t worse than the jitter
    • Use header compression
• Packet loss: Packets are lost in the network somewhere
  • Fixes
    • More bandwidth
    • Increase buffers space: more room for the queue on the interface
    • Provide guaranteed bandwidth: Queuing and QoS
    • Congestion avoidance
      • Random Early Detection (RED) and weighted RED (WRED) drop packets before the queue is full
      • Selective dropping is better than FIFO or LIFO dropping

QoS History

Here are some of the notes I’ve been taking while reading over the ONT book. I hope it benefits somebody.  Feel free to correct any stupid mistakes as a paraphrase to avoid a lawsuit.

There’s way too much info here.  I’ll refine the process a little better for the next topics.

Benefits of Packet Telephony Networks

• More efficient use of bandwidth and equipment - Packet telephony networks don’t dedicate channels or a static bandwidth to a call; it’s just another network application.
• Consolidate network expense - The common infrastructure (IP-based networks) keeps you from having to support another distinct network for voice like in traditional PBX implementations.
• Improved employee productivity - The phone can be used for more than just phone calls by utilizing the XML interface to run applications or provide content from the network.
• Access to new communications devices - IP phones can communicate with computers, network gear, PDAs, etc., and not just the PBX.

Packet Telephony Components

I took and passed the ISCW test today.  I was super-nervous going into it, which is weird for me, but I finally calmed down after the first few questions.  Here’s my take.  I don’t want to get into any trouble so I’m not going to include very much detail.

The testing center wasn’t very good at all.  It’s in an old building on the busiest road in town, and the noise from the street was barely dampened by the 1960s building materials.  I can tell you that there are three different pipes in the walls since their vibrations resonated through the room every time somebody flushed or brewed some coffee.  There was also a little foot traffic, which can be expected anywhere; they were working through some software problems on another testing station and were very respectful, so it wasn’t too bad.  The worst part of the whole ordeal, though, was the Microsoft class I sat through while taking the test.  They were across the hall, but it sounded like they were in the room with me.  Usually, you hear the instructor yelling at the top of his lungs so the whole class can hear, but I could hear questions being asked and papers being moved.  I think I can go pass a test of AD replication, though.  I certainly won’t be using that facility for any more tests.